This article covers the types of fees that Bolt merchants may be charged and how they work.
Fees are a highly individualized aspect of a merchant’s contract agreement that depend on many factors such as the payment processing stack and unique blend of features in your implementation.
For information about fees specific to your implementation, please contact your Customer Success Manager (CSM).
Fee Types
These fees are associated with the use of Bolt’s checkout experience. They may include the following:
| Fee |
Description |
Availability |
| Platform Fee |
Covers your access to Bolt Checkout, Bolt Merchant Dashboard, encryption of user data, secure payment tokens, SSO, and other Bolt software your store uses to enhance your checkout experience. |
Available to all Bolt merchants; may be standalone or bundled. |
| Network Fee (legacy) |
Covers your access to the Bolt network of shopper accounts |
This fee structure is not available for new Bolt merchants. |
Processing fees cover the cost associated with processing and authorizing a transaction through Bolt Checkout. They are often offered as a bundle with other Bolt products.
| Fee |
Description |
Availability |
| Bolt Payments Fee |
For merchants who process transactions through Bolt Payments. |
Available to all Bolt merchants; may be standalone or bundled. |
| Bundled Pricing |
All-in fee that enables your shoppers to check out using their Bolt accounts. For merchants who only use Bolt for the logged-in part of their checkout experience, this may be called a bundled Bolt Account fee. |
A specialized pricing agreement that includes a combination of checkout, processing, and add-on services. |
If you use another payment service provider (PSP) or gateway for processing, consult your PSP account manager to determine any additional fees they may charge.
These fees cover the cost of Bolt’s add-ons and services that your store uses. They may include the following:
| Fee |
Description |
Availability |
| Fraud Protection Fee |
Covers fraud detection and review under Total Fraud Protection. Qualifying fraud chargebacks are covered under Total Fraud Protection. |
Available to all Bolt merchants; may be standalone or bundled |
| Fraud Scoring Fee |
Covers machine review on transactions to determine riskiness |
Available to all Bolt merchants; may be standalone or bundled |
| Lost Chargeback Fee |
Handling fee for losing a dispute for which the merchant was responsible |
For merchants using Total Fraud Protection, applies to merchant-liable transactions |
| Integration Fee |
Depending on the level of support and resources in your contract agreement, Bolt may charge an integration fee. Please contact your Customer Success Manager (CSM) with questions about your specific implementation and associated fees |
Dependent on contract |
When Fees are Assessed
Bolt collects fees on transaction capture.
- Platform Fee & Network Fee: Calculated on the entire transaction amount and charged on the first capture of funds. You’ll pay the entire fee amount once per transaction.
Processing fees are charged on every capture of funds and scaled according to each captured amount. They might be charged multiple times per transaction if there are multiple captures.
- Bolt Payments Fee
- Bundled Pricing/Bolt Account Fee: Charged per transaction that registers a new Bolt account, and per logged-in transaction completed with Bolt One-Click Checkout.
- Fraud Protection Fee & Fraud Scoring Fee: Calculated on the entire transaction amount and charged on the first capture of funds. You’ll pay the entire fee amount once per transaction.
- Lost Chargeback Fee: Fixed-amount fee charged when a dispute is filed. If the dispute is won, this fee is refunded.
- Integration Fee: One-time fee charged during the implementation process.
Fee Refunds
Bolt collects fees on transaction capture. When you refund a transaction, Bolt returns 100% of its fees on the refunded amount. Custom contracts may differ.
INFO
VOIDED TRANSACTIONS
Because voids can only be performed before capture, Bolt will not collect any fees on voided transactions and the merchant will not bear that cost.
| Fee type |
Transaction partially voided |
Transaction voided in full |
Transaction partially or fully refunded |
Explanation |
| Bolt Checkout Fee |
Fees only assessed on captured funds. |
No fees assessed. |
Fees on the refunded amount are returned. |
100% of fees on refunded funds are returned. |
| Processing Fee |
Fees only assessed on captured funds. |
No fees assessed. |
Fees on the refunded amount are returned. |
100% of fees on refunded funds are returned. |
| Add-On Fees |
Fees fully assessed regardless of authorization and capture status. |
Full refund |
Fees on the refunded amount are returned. |
100% of fees on refunded funds are returned. |
Billing
For merchants using Bolt Payments, most fees are settled daily in your funding statements. One-time fees such as an integration fee will be invoiced via email.
For merchants using the gateway processing model, fees are invoiced monthly via email. Your merchant contract determines the period within which you must pay an outstanding invoice.
