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Bolt Help / Fraud & Risk / Reject Orders
How to permanently reject orders in the Bolt Merchant Dashboard, for users of Total Fraud Protection.
For users of Total Fraud Protection, permanently reject orders that Bolt has rejected due to high fraud risk.
Automatically Reject an Order
When the rejection override window expires, the order automatically moves to Permanently Rejected.
Manually Reject an Order
- Log into the Bolt Merchant Dashboard and go to Transactions.
- Click a transaction. To be eligible for this action, it must have a status of
Recently Rejected. - Click Actions > Confirm Rejection.
- The transaction moves to a status of
Permanently Rejected.