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Bolt Help / Fraud & Risk / Manage Your Allowlist
How to add or remove customers from your allowlist for bypassing Total Fraud Protection services.
For users of Total Fraud Protection, use the Allowlist to bypass Bolt’s Total Fraud Protection services for certain trusted customers. This is commonly used for shoppers who routinely place large backoffice orders.
WARNING
Orders placed for shoppers belonging to the allowlist are immediately approved, not assessed a Bolt fee, and are not covered for fraud indemnification.
How to Add an Email Address
- Log into the Bolt Merchant Dashboard.
- Navigate to Fraud Protection > Settings > Allowlist > Email.
- Click + Add Email.
- Enter the email address.
- Click Add.
How to Add an IP Address
- Log into the Bolt Merchant Dashboard.
- Navigate to Fraud Protection > Settings > Allowlist > IP Address.
- Click + Add IP Address.
- Enter the IP address.
- Click Add.
How to Remove a Shopper
- Log into the Bolt Merchant Dashboard.
- Navigate to Fraud Protection > Settings > Allowlist.
- Locate the email or IP address and click Delete (trash can icon).